Friends of Ours is a friendly, neighbourhood café in London that has been serving seasonal food and speciality coffee since opening on 23/2/2015. The restaurant offers breakfast, brunch and British cuisine styles with specialties in coffee, drinks and lunch. Customers can expect casual attire while enjoying catering, group, kids-friendly, takeout, waiter and walk-in services. The restaurant is open from 8am - 5pm on weekdays and 9am - 5pm on weekends with last food orders at 4pm.
What people say
Friends of Ours is a popular brunch spot located in the heart of London. Known for its unique and Instagram-worthy dishes, this chain has gained quite a following in recent years. However, with the rise of online reviews and comments, it's becoming increasingly important for businesses like Friends of Ours to pay attention to what their customers are saying online.
A quick glance at Friends of Ours' Google reviews page reveals a mixed bag of opinions. With an overall rating of 4.1 stars out of 5, there are plenty of positive comments from satisfied customers. Many rave about the delicious food, friendly service and trendy atmosphere. One reviewer even remarks that Friends of Ours is "the best brunch spot in London."
However, there are also a fair share of negative reviews. Some diners complain about long wait times, overpriced dishes and rude staff members. One reviewer writes that they were "disappointed with the quality of the food" and that they "expected better from such a popular chain."
What's interesting to note is how Friends of Ours is responding to these reviews. In many cases, the restaurant's management is quick to reply to negative comments, offering apologies and solutions to rectify any issues. For example, in response to a complaint about slow service, the management wrote: "We're sorry to hear about your experience with our service. We will work hard to improve our efficiency going forward." This kind of engagement can go a long way in winning back disgruntled customers.
Another aspect to consider when it comes to online reviews is how they can impact a business's reputation. Positive reviews can help attract new customers, while negative reviews can deter potential diners from giving Friends of Ours a try. It's therefore crucial for businesses to monitor their online presence and respond appropriately to feedback.
Overall, while Friends of Ours has received its fair share of criticism online, it's clear that this brunch chain still has a loyal fan base. By paying attention to customer feedback and engaging with reviewers, Friends of Ours is taking steps towards improving their overall customer experience and maintaining their reputation as one of London's top brunch spots.